Aetna and Kaiser are taking steps to support social distancing by offering virtual appointments, nurse lines, prescription delivery and more. See below for details on how each of our insurance providers is responding to the ongoing COVID-19 circumstances, and remember to check your home mailbox and email for more information directly from Aetna and Kaiser.
What Aetna Members Need to Know
- Copays will be waived for all diagnostic testing related to COVID-19.
- Copays will be waived until June 4 for virtual care through Teladoc for any reason (it does not have to be related to COVID-19). Visit member.teladoc.com/aetna to get started.
- Prescription refills for up to 90 days may be available, and home delivery fees for prescriptions are waived.
- For members diagnosed with COVID-19, Aetna will send a care package that includes over-the-counter medications to help relieve symptoms and cleaning supplies.
- Visit the CVS COVID-19 Resource Center for more information on COVID-19 testing and prescription medication access through Aetna.
What Kaiser Members Need to Know
- Copays and/or fees will be waived for all diagnostic testing related to COVID-19 with a referral from a Kaiser physician.
- There are several options for phone, video and office appointments. Visit this page to learn more. Kaiser encourages members to use virtual options first, and only go into a Kaiser office when their doctor recommends it. This means that most sites will be available by appointment only, and some sites have been closed in an effort to provide more virtual options and more robust care at the sites that stay open.
- Some pharmacies have also consolidated, but the ones that remain open are offering extended hours and are providing 90-day refills.
- Urgent Care centers at Aurora Centrepoint, Lakewood and Lone Tree will remain open.
- Members must register on kp.org. Registering gives members the ability to email their doctors, access their records, download apps for free, schedule appointments and more.
- Visit the Kaiser COVID-19 page for the latest information.
Practice Self-Care with these Programs and Resources
Looking for ways to reduce stress, improve sleep and practice self-care at home over the next few weeks? If so, the Employee Wellness team is here to help.
- Counseling, financial support and more with Employee Assistance Program (EAP): All DPS team members have access to confidential counseling, work-life solutions, legal support, financial information and more. Learn more on the EAP page on The Commons.
- Daily Fitness: Receive five-minute videos sent to your inbox daily, focusing on stretching, balance exercises and core work. Fight body aches and pain while increasing your energy and productivity while at home! Sign up here for the Move @ Work program for DPS employees!
- Free Meditation: DPS educators can sign up for Headspace for free! Headspace is a meditation app that helps reduce stress while increasing resilience and improving sleep. Join today.
- DPS’ Wellness Resource Center on The Commons is a great place to find apps, books, recipes, podcasts and more.
- Kaiser’s list of self-care resources, activities, articles and more.
- CDC’s resource on managing anxiety and stress.
- The Child Mind Institute’s guidance on talking to kids about the coronavirus.