Support During Remote Learning

    • Students, parents and staff can contact the DoTs Service Desk in English and Spanish at (720) 423-3163.
    • There is a new Remote Learning Resources Tab in the Parent Portal, which has info on devices, internet, and learning management systems (Schoology, Seesaw); among other resources. 
  • Devices

    • All K-12 students must have a working, internet-enabled device (school-issued, district-issued or personal device) for remote learning. 
    • Students with a working device from the Spring should continue using that device; and we need to leverage all available devices across schools to meet the needs of all students. 
    • DoTS will work with schools to provide a surplus device inventory of up to 5% to accommodate swaps and reduce lost instructional time.

  • Device Asset Tracking

    • All district-run schools checking a device out to a student are expected to use Snipe-IT for asset tracking. This will allow for increased accuracy in inventories and our ability to distribute devices more readily.
    • Training will be provided to STPs and STRs this summer.

  • Internet Access

    The Parent Essentials for Technology has key internet info for families

    Schools may also request additional hotspots from DoTS, on an as needed basis. Please note that generally only 1 hotspot is needed per household.

  • Timeline


    • Student Device and Internet access measures will be available in the Progress Monitoring Report on Principal Portal 
      • Principals (or designee i.e. STP or STR) verify student-level device and internet data via Infinite Campus
    • STR/STP to check out devices from the school’s inventory FIRST to students without a device, following safety protocols. Once school inventory is depleted, STR/STP to work with DoTS to receive additional devices to distribute via the school.

    Now - Aug. 12: STR/STP to complete an existing school device inventory/survey  (DoTS will pair this with additional data to determine device needs).

    More to Follow: DoTS will work with schools on supplemental device delivery, where applicable. 

Device Distribution and Internet Access for Charter Schools

    • We are not taking further action in purchasing or distributing devices or hotspots to charters.
    • We will collect devices from charters for students who were in district-run schools and move to a charter. 
  • Device Collection Process

    • Schools should continue to collect devices (Chromebooks, iPads, hotspots etc.) from students leaving DPS (i.e. seniors and others leaving district); as well as broken devices. 
    • We will encourage students with lost or broken district-issued devices to report the loss or damage to their school (so we’ll have a better understanding of device deficits).

  • Repairing Broken and Lost Devices

    • District-run schools: Students should initiate a repair with the STR or STP at their school. The DoTS Service Desk is also available for device support (720-423-3163)
    • Charter schools will continue to service break/fix for their own students.

  • Device and Internet Reporting for 2020-21

    We will report on student device and internet access for district-run schools.

    • This is dependent on schools using IC and Snipe-IT for asset tracking.

    We can request information from charters, but will be dependent on charters reporting.

  • Teachers and Paraprofessional Devices

    We are not centrally purchasing devices for teachers or paras.

Remote Phone Access

    • Jabber will be made available to all staff for remote phone access; to get started, please submit a ticket
    • Please note we are not purchasing Google Voice for staff (it is cost prohibitive and no longer free as it was during the Spring COVID 19 timeframe)  
  • Video Conferencing for Staff & Students

    • Google Meet is the district supported video conferencing platform for staff and students.
    • If a school would like to use Zoom, they must receive Parent Consent.

  • Messaging for Staff

    Google Chat is the district supported messaging platform for staff. Skype for Business will be decommissioned as part of the Google transition. Please note that the ‘Google Chat’ feature is disabled for students for security reasons.


  • Please contact your manager, principal or operational superintendent with questions.