CAN

• Listen to and clarify concerns to understand them thoroughly.
• Help DPS employees identify and explore options for solutions.
• Provide information to help resolve concerns by researching Board of Education policies and DPS policies/regulations.
• Coach and empower individuals on how to prepare for conversations that lead to collaborative resolutions.
• Navigate individuals to the correct resources and people to address concerns.
• Foster communication.
• Identify trends to the Superintendent and the Board of Education for review for continuous improvement.

CANNOT

• Receive formal complaints or claims against the district.
• Conduct investigations of potential wrongdoing.
• Impose corrective or disciplinary action.
• Make, set or change Board of Education policies or DPS policies/regulations.
• Advocate on any particular position.
• Participate in litigation.
• Provide legal advice or mental health counseling.
• Intervene when parties are involved in legal or administrative proceedings.
• Substitute or replace formal channels and procedures.