• Delivery dates depend on word count, languages requested and the team's current workload. On average, our team processes 68 requests per week. April, May, September and October are the busiest months. Please keep this in mind when planning your projects.
• Requests made with less than a 48-hour turnaround will be charged an additional rush fee of 20% or 30% depending on the project.
• Changes made to a request already in progress will incur additional charges. Please always submit a final document to avoid additional costs.
• Requests received after 4 p.m. will be processed the next business day and will be delivered one day after the requested due date. Requests received after 4 p.m. on Friday will be processed the following Monday and will have at least a three-business day turnaround.

• We accept editable PDFs, Google Suite Documents (like Google Slides, Google Docs or Google Sheets) and Microsoft formats (like Word, PPT and Excel).
• We do not accept scanned copies (except for out-of-country transcripts).
• We do not have the in-house resources for elaborate formatting or desktop publishing work.

Please note that Multilingual Communications’ funding is reserved for essential communications only. All curriculum projects will be billed to the requesting party.

• Copyrighted materials and third-party materials should not be submitted for translation unless accompanied by written permission from the publisher or author.

• The Multilingual Communications office has limited funding and cannot cover the cost of  every request received through our intake system. The following requests are covered by our department at no cost in the eight most common languages, both at the District and at the school level.

Documents containing “District-level essential information” include, but are not limited to: 

• The District Parent/Student Policy Handbook.
• Information about matters arising under IDEA or Section 504 (e.g., IEP and 504 meetings.)
• Announcements that contain information about District programs and activities for which notice is needed to participate or for which parent permission is required (e.g., Gifted and Talented courses, advanced opportunities and prerequisites, charter or magnet schools.)
• Documents related to the ELA Program (e.g., screening procedures, HLQ, and Program and opt-out options.)
• Information related to public health and safety (e.g., vaccination requirements, emergency protocols.)
• Any other written information that would be provided to non-LEP Parents describing the rights and responsibilities of parents or students and the benefits and services available to parents and students (e.g., information about the disciplinary process, information regarding free- and reduced-price lunch, access to student records, graduation requirements, post-secondary readiness and financial aid information.)

Documents containing “school-specific essential information” include, but are not limited to:

• Standards-Based Progress Reports and other academic progress reports.
• Announcements that contain information about school programs and activities for which notice is needed to participate or for which parent permission is required (e.g., advanced and Gifted and Talented opportunities and prerequisites, remedial or tutoring options, field trips, school performances)
• Disciplinary notices.

Any student-specific communication must be in any language preferred by the guardian.

All other types of requests will automatically be billed to the requesting party, school or department. To request a quote for a particular translation before submitting an official request though our intake system, email translation@dpsk12.org.

• Information about matters that fall under the IDEA or Section 504 (e.g., IEP and 504 meetings) (except that translation of IEPs and 504 Plans is governed by Chapter 7) is essential district-level information.
• In order to be compliant with the Consent Decree, upon request by a LEP Parent, the District shall translate requested portions of an English Language Learner’s IEP or 504 Plan (including the entire IEP or 504 Plan, if requested) into the parent’s native language (even if outside the 8 most common languages). Our office will provide the requested translation within a reasonable period of time, but no later than twenty (20) school days following the IEP or 504 meeting. Please submit IEP translation requests as soon as possible in order to meet this DOJ requirement.
• IMPORTANT: the Multilingual Communications office WILL NOT send IEP translations to parents over any break. Each requester will be responsible for sending them to the parents once the translation has been delivered via email. Please plan accordingly before going on break.

• When submitting several documents, please compress them into a single ZIP file. Most languages may take, on average, up to 35% more data space than English.