You can use the Find Answers tab for quick reference guides and articles to help resolve your technology issue on your own! Don’t forget to rate the document!  If you are unable to resolve the issue using Knowledge Center, you can create an incident by clicking Get Help. 

Please click here to learn more about using the Find Answers tab.

You can submit an incident to the DoTS Service Desk by clicking Get Help. Select the specific icon for what you are requesting assistance with. Select a Category, provide the requested information in the Description field, and then click Save Incident.  By providing the requested information, you will give the Service Desk the information they need to process your request faster.

Please click here to learn more about how to submit an incident.  

 

Some access such as Infinite Campus, Principal, Teacher and Office Professional Portals is given automatically based on your role and location as it appears in Infor HR. If you are new to DPS, click here to view our Welcome Page.  Other access requests such as shared network drives, Infor/Lawson VPN, MySchoolBucks and additional Infinite Campus requires approval from your Principal, Manager or Director, and a form and/or completed training certification.  

If you need access to a DPS application click on Request Access.  Here you will see the most common types of access requests and the requirements for each request.  For faster processing, complete all the requirements before submitting your request and make sure to include the required documentation and approval within the request.

If you are unsure about the access requirements, please visit our Access to DPS Applications site.  

Please click here to learn more about how to submit an access request using DoTS Help.

  

Are you curious about the status of your incident?  Would you like to provide additional information on an existing incident, add an attachment, or view your incident history? Or did the issue resolve on its own? You can do all of this by selecting View My Incidents, saving you a call to the Service Desk! 

 

In general, most incidents are resolved within one (1) or two (2) business days and should rarely take longer than five (5) business days. During surge times, resolution times may take longer than five (5) business days.

This process map below explains the life cycle of an DOTS incident.